A to Z of Making It, Alternate Reality, Music, My Stories, Piracy

The New Music Labels

There are a lot of discussions happening around the film industry.

For example, would the new Star Wars movie be better served as a HBO/AMC/NETFLIX/etc TV Series?

Instead of a two-hour movie for Episode 7, would it serve the Star Wars story line better if it followed the Game Of Thrones formula and produced ten 1 hour episodes.

Two hours vs Ten Hours.

What would the customers want?

In relation to music, Napster pretty much showed the recording industry what customers want. More single songs than a slab of songs.

It’s pretty obvious that CD’s are not making a comeback. Yes, they are still selling, however so is vinyl. Both niche markets for the time being. The majority of the listeners have moved to streaming services, digital downloads, YouTube or P2P downloading. Whatever the method used to consume music, access is the key word.

Do we want to watch a movie in our home theatres or do we want to put up with dirty Cinema’s, people talking and deciding that the movie experience was the perfect time for them to have a Subway Roll, Satay Chicken from the Thai restaurant next door or some other kind of lunch/dinner.

What people want is instant access. But the content providers would rather sell 5 movie tickets ONCE to my family than get a percentage cut from a monthly license fee from a streaming service over and over and over and over again.

The content providers would rather sell my family ONE Blu-Ray/DVD than get a percentage cut from a monthly license fee from a streaming service over and over and over and over again.

I was talking to me kids about a movie called “Who’s Harry Crumb?” a few days ago. It got them excited to watch it. So i pulled up Netflix, searched for it and it is not there.

Bummer.

Did I got out and buy a copy of it?

Of course not. We just moved on to another movie, which in this case was “The Replacements”.

Same deal with music.

The best emails I get are the ones from Spotify when they tell me a certain album from the bands I follow is available for streaming;

In the last week, those emails have covered the following releases;

  • Survival by TesseracT
  • The Book Of Souls by Iron Maiden
  • Got Your Six by Five Finger Death Punch
  • Life, Love, Loss by Degreed
  • Here To Mars by Coheed and Cambria
  • Love, Fear and the Time Machine by Riverside

I remember the old days when we all rushed to the record store or to the cinema so we could purchase the latest music or watch the latest movie just to be part of the conversation. Why would I want those days back again.

Change is happening quicker than ever before.

We went from Napster to iTunes to YouTube to Spotify. We went from MySpace to Facebook to Twitter and back to Facebook. The major labels have withered down to three. The movie studios are doing the same.

Watch out for television to do the same. Funny thing to note, is that the channels leading the way, are channels that originally started off licensing movies from the Hollywood studios. HBO, AMC, Showtime and Netflix found out that original programming is where it’s at. Create a show that connects and watch it become part of the cultural conversation. Amazon is now involved and Apple is due to enter this market.

So what does this have to do with music and artists?

Expect Spotify to lead the way and start signing up artists because even though artists can cut a record without a major label or corporation behind them, they cannot be heard without the help of the label machine. There is a lot of money in music if you control the copyrights of artists you break through. Spotify can break an artist, they just need to start signing them and developing them.

It’s just a shame that the power players in music would rather spend their resources and monies to shut down illegal music websites through the Courts while websites controlled by terrorist like ISIS are allowed to operate. It’s a shame that the power players in music have had to be dragged kicking and screaming into the new digital world post Napster.

Especially when illegal music websites have allowed fans of certain styles of music to access bands they never could before. Metallica and Iron Maiden are two examples of illegal music websites growing their fan bases in countries where they sold no physical product.

So what did these bands do with that high rate of P2P piracy?

They toured those countries.

Being an artist is a business and making money in a business is hard.

The good thing for musicians today, is that all of the craziness that happened since Napster is all over. Musicians now know what the recording industry looks like and how it all hangs together within the music industry. In my view, the current ecosystem would remain stable for the next 50 years or so.

The big change that would happen is when technology companies like Spotify, Apple, Pandora, Google and Samsung get into signing and developing new artists. When these techies become like labels they will be powerful. Because of the data which they will have and control. Will the record labels then start to litigate against these techies.

Once these companies become like labels, expect them to enter the live arena as promoters. Apple and Spotify are both involved in the festivals scene.

Times they are a changing.

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A to Z of Making It, Music, My Stories, Piracy

Does a band have customers or fans? Read on metal heads and find out.

A customer is a person who purchases goods or services from another. A fan is an ardent admirer of a pop star, film actor, football team, etc.

So how can a band turn fans into satisfied customers that keep on coming back, again and again?

You ask any artist what kind of fan/customer they want and I guarantee you they will say statements like the following;
Fans who are loyal
Fans who spread the word
Fans who spend money on record music, concerts and merchandise
Fans who spend money on concert tickets
Fans who spend money on merchandise
Fans who interact with the band

So if artists want fans then the artists need to do more than just satisfying them. They need to bring the WOW factor to everything they do.

A lot of artists and their representatives come up with loads of dazzling ideas and packages however they are still rooted in the old record label business models.

For example;

Dream Theater has been pushing the same Super Deluxe packages since “Black Clouds and Silver Linings”. The packages have more or less been in the same format, same items and for the same price.

Avenged Sevenfold did a similar package for the “Hail To The King” album.

Five Finger Death Punch didn’t.

Trivium had album and merchandise specials happening.

Coheed and Cambria focused on the Deluxe packages.

Protest The Hero focused on their Indiegogo campaigners and the perks involved with that campaign.

What would have happened if the bands “under promised and over delivered”?

Imagine the service Roadrunner and Dream Theater would have done by giving the fans that purchased the Super Deluxe packages, a site to download the mp3’s when they found out the album leaked on the internet.

Protest The Hero did exactly that. As soon as the band found out about the leak on torrent sites, they went into action. I guess it helps to know who your fans are and to have that data handy.

Customer satisfaction is artists delivering on promises, like releasing a product when they say they are going to release it. Cough Cough, Live at Luna Park DVD.

Artists are doing exactly as they said they would and fans/customers are satisfied.

Imagine if the customers get something more than they expect, like more options, early delivery, a special download site when the album leaks, additional perks attached to the orders, access to demo’s or ideas that didn’t get developed further – I would expect the artist to end up with a very loyal and more than satisfied customer base, that can propel them into the next level of success.

It’s a simply idea. When we get a service that we don’t expect, rather than a service that we do expect the payoff can be enormous.

However under promising is not just about throwing in extras and doing things faster.

If the album is being released on Thursday 13 December, make the mp3 download available a week earlier to the fans that purchased the Super Deluxe package. “Great news, we wanted you to have the music as soon as possible. Click on the below link to download an mp3 rip of the album. No extra charge.”

It’s simple, all bands need to do is change their promise and watch satisfied customers become devoted customers. What do you think Lady Gaga and Kate Perry where doing with their “leaks” and then bringing the album release date forward. They were employing the under promise over deliver business model.

Every artist needs to be looking at making their fans become customers.

“Our audience are fans first and customers second. We really try not to annoy them.”
The above quote is from Stefan Mennerich, Bayern Munich Director of New Media, Media Rights & IT.

A soccer/football club is no different to a band or an artist. The devotion is there.

“You have to think about what the consumers want and tailor the experience to their unique interests. And the experience is also very different depending on the platform the consumer is using.”
The above quote is from Ken Fuchs, Head of Entertainment, Sports and Games at Yahoo!

This is how the record labels tailor the experience.

PRODUCT A is coming out on DATE XXXX.
IT COSTS $$$$.
PRE-ORDER it now at iTunes, Best Buy, Amazon.

Wow, what an experience for the fan.

Imagine if the above experience was tweaked.

BAND A is releasing a PRODUCT A in three weeks’ time.
GO to YOUTUBE now and watch a recording of BAND A performing the songs live in the studio. That same recording is available to be downloaded as an AVI file and an MP3 rip via BitTorrent.

BAND A is releasing a PRODUCT A in two weeks’ time.
Go to YOUTUBE now and watch the latest video clip.

MP3 downloads are available for the Super Deluxe Package orders RIGHT NOW. That’s right, this is 2 weeks before the actual release date.

BAND A is releasing a PRODUCT A in two weeks’ time.
We have a special MP3 deal from our website. For $5 you get an mp3 rip of the album, regardless of your geographical location. This is a two week sale before the official release date.

One week before the release date, the album is available for STREAMING at YouTube, Spotify, iTunes Radio and Pandora.

The sad thing is no band with major label backing would do the above because for some insane reason they still believe that the charts matter.

DREAM THEATER LIVE AT LUNA PARK DVD IS #1. THE NEW DVD FROM THE GRAMMY-NOMINATED BAND IS CURRENTLY ATOP THE SOUNDSCAN DVD CHART.

See what I mean.

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