Music

One Less Reason Treat Fans Like Shit

The below is from the Facebook page of One Less Reason.

Fan 1;

“Hi guys, I bought your new CD on 11/15/12 and we are 01/25/13 and I’m still waiting for it…. There’s a problem with the shipment? I’m starting to find it strange…”

Your fans are meant to spread the word about you, to gather others to the cause.  Your fans are not meant to wait 9 weeks for a CD. 

Fan 2;

How many more posts will it take from fans who did not get the cd and t-shirts they ordered before the band will respond? Or how many more of these posts until the fans stop ordering off their website?

Fan 3:

I would like to know what happened to my CD that I ordered????? Sent emails to your site and msg’s on here and no response whatsoever. Not impressed at all, especially since your band is my favourite! I ordered it in early November…………………………………..?

Fans do not deserve to be doing the above.  They do not deserve to be questioning their heroes.  They are not your haters, they are you likers, they want to spread your name, they probably already have.  Respond to them, let them know that they are important, that they mean something to your band.  But the band ignores them. 

Fan 4:

How long should we wait to get the album – no answers from the band till three months…what a great band?

Fan 5:

Hey! I’m still waiting for the pre-ordered album. Sincerely, try number 6 to contact you guys.

Fan 6:

I ordered Blueprints for Writhing back on the 9th November and it still hasn’t arrived. I have sent numerous emails to the bands website and still have not got a reply. I am trying hard to help support a great band, but this is really frustrating. If anyone from the band is reading this and can help me out please email me at

Again, why have a Contact Us page on your web if you are not going to monitor it and respond to it.  I had an issue with Coheed and Cambria’s deluxe order of the Afterman.  Basically, Customs in Australia opened it and damaged it.  I emailed the band, I got a response within the hour and after another email back to them, a new Deluxe package was shipped out to me. 

Fan 7:

Can someone answer me why i have not gotten my cd?? Just a reasonably simple answer or clue to why i have not would be great!!!!!!!!!!!

Fan 8:

Wish they would have enough respect for fans to at least answer

Why are they torturing their fans?  Just reading all of these posts makes me angry.

Fan 9:

I haven’t recieved my pre ordered cd yet, and has been over 5 months already. I am a big fan of you guys, but this is already frustrating. At least an answer back on whats happening. Thanks !

Any musician or band these days, needs to be available.  They have to allow their fans to reach them.  There are heaps more posts on there, and the band just keep ignoring meanwhile they post up items like shopping at Walmart and what songs their listening too?   The person above is a fan.  But they are not getting no love back from the band. 

Fan 10:

Read the posts under the Walmart posting on this page. You are not alone. And odds are not good that you will ever hear a response or receive your cd. Every couple months they will promise to reship the cds, but nothing ever comes.

Fan 11:

Well, they are unhappy about Walmart’s service according to their latest status but they don’t care about the service they should be providing to their own fans who have supported them!!!!! I am still waiting as well with no response from them!

That is one thing that pisses my off.  They are still posting messages about Walmart experiences and are ignoring all the posts from the fans about CD’s they haven’t received.   Shit like this gets under my skin big time. 

Fan 12:

In my case, there have been 8 follow ups and not a single response back.  18 weeks worth of waiting.

Is this how fans should be treated?  In this day and age when so many bands are forming connections with their fans, the memo seems to have been missed by One Less Reason.  

Reasons and Explanations have been given by the band.  US Postal Service has been blamed, but never themselves.  Talk about a con job. 

So the question is why?  They keep on pushing their song Uneasy, so they are marketing themselves and are gaining new likes and more YouTube views.  BUT in all of this they are ignoring the fans that have outlaid money.  The rules of the game are simple. 

A person pays for a product they expect to receive the product.  In my case and in a lot of other cases involving fans, this seems not to be happening.

Lesson Number 1; Don’t piss off your fans?  They are the ones that support you. 

Lesson Number 2; If you offer something for sale, you need to deliver.  Taking the money and not delivering is fraudulent.

Lesson Number 3; Take lessons from bands like Coheed and Cambria and Protest The Hero on how to treat fans and what to offer fans. 

Lesson Number 4; Once your brand suffers damage, it is hard to re vitalise it.

The funny thing is I came across this band by accident.  It was Faces and Four Letter Words and the track The Distance that did it.  Then I came across All Beauty Fades from the new album A Blueprint For Writhing.  Both great songs that made me want to delve deeper into their music.  Since then I have found a lot of other great songs like Blueprints, A Day To Be Alone, Ghost and Better Days.

Regardless of what cool music they make, I feel that I have been ripped off.  I feel like I have been taken for a fool.  They have lost me as a fan.  

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2 thoughts on “One Less Reason Treat Fans Like Shit

  1. Pingback: Coheed and Cambria – Metro Theater, Sydney 20 April 2013 – A Set List Of Classic Songs To Be Discovered | destroyerofharmony

  2. Pingback: One Less Reason Treat Fans Like Shit Continues on… | destroyerofharmony

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